Frequently Asked Questions
Discover everything you need to know about our curated design collections.
What is the shipping policy for designer furniture?
We offer specialized white-glove delivery for large furniture items and standard tracked shipping for smaller accessories. Shipping costs are calculated at checkout based on your location and the dimensions of the piece.
Are all products listed on Top3 by design authentic?
Yes, we guarantee that every item in our store is 100% authentic. We partner directly with original designers and authorized manufacturers to ensure you receive genuine high-quality pieces.
Can I return an item if it doesn't fit my space?
We accept returns on most items within 14 days of delivery, provided they are in original, unused condition. Please note that custom-made or 'made-to-order' items are generally excluded from our standard return policy.
Do you offer international shipping?
Currently, we ship to most major international destinations. International shipping rates and delivery times vary by country; please contact our customer service team for a bespoke shipping quote.
How do I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Afterpay and Klarna to make your design investment more accessible.